YINING Electrical Company

Product After-Sales Service Policy

1.Overview

With over two decades of expertise, YINING Electrical Company specializes in high-voltage composite insulators, zinc oxide arresters, and drop-out fuses.Our products are engineered with advanced safety mechanisms (e.g., overvoltage, overcurrent, and overheating protection) to ensure the stability and longevity of power systems globally.

2.Core After-Sales Services

Warranty & Coverage

Duration: 2-5 years (varies by product category).

Scope: Free repair or replacement for defects in materials, workmanship, or performance under standard conditions.

Exclusions: Damage from misuse, natural disasters, or unauthorized modifications.

Technical Support

24/7 Assistance: Accessible through our dedicated support channels.

Remote Diagnostics: Free troubleshooting via video call or email for common technical issues.

On-Site Services: Available for large-scale installations (subject to prior coordination).

Response Efficiency

Critical Issues (e.g., short circuits, overheating): 24-hour response.

General Inquiries: Resolved within 1 business day.

Repair & Replacement

Warranty Period: Faulty products are replaced or repaired at no cost.

Replacement Parts: Dispatched promptly upon confirmation.

3.Quality Assurance

All products meet IEC/GB/T standards and undergo rigorous testing (e.g., AC/DC withstand voltage tests, impulse withstand tests).We provide:

Comprehensive Test Reports with each shipment.

Customized Solutions tailored to specific project requirements.

4.Contact Us

For urgent support or detailed inquiries, reach us through:

Address: No.451 Chouzhou North Road, Yiwu City, Zhejiang Province, China

Email: yining8851@gmail.com

Phone: +86 135 6696 4197 (Irene Chen)

YINING Electrical Company - Delivering Power System Reliability